User research at the Copenhagen airport
Some more user research for our service design/library project, but this time at the airport. One of the topics we are exploring right now is foreigners in Copenhagen and how the library might be able to assist them. What better place to find foreigners than the airport? Actually most the people we approached were either Danish or were on their way to neighboring Sweden. No matter, the Danish people gave us an opportunity to ask questions about other topics and for those going to Sweden we just had to re-frame the questions some.
Reviewing material back in the studio
We decided to video tape these conversations and to my surprise only one person objected to our request to do so. Approaching strangers, especially in such a busy place, has been extremely challenging, but I am finding the conversations are becoming easier as the concepts for this project begin to develop. And as Simona told us earlier in the day, we are not looking for “truth” because we are not ethnographers. What we are doing is design research which means we are only seeking inspiration.
Post a Comment